Privacy policy

Nature Calls: Super Simple Privacy Policy


Our Promise to You

We like to have fun, but take your privacy seriously. This policy explains what information we collect about you, how we use it (to send you fantastic laundry sheets!), and what control you have over it. Sadly we have been told we have to write it in this formal way to ensure it is effective.

By using our website, naturecalls.world, you agree to this policy. If you don't agree, please don't use our services.

We may update this policy occasionally to reflect changes in how we operate or legal requirements. We'll always post the most current version here.

1. What Information We Collect

We collect information in three main ways, depending on how you interact with us:

A. Information You Give Us Directly (The Obvious Stuff)

This is the information you type into our website when you buy something or create an account:

  • Contact Details: Your name, email address, and phone number.

  • Order Information: Your billing and shipping addresses, and payment confirmation.

  • Account Details: Your username and password.

  • Shopping Habits: What you view, add to your basket, or save to a wishlist.

  • Support Queries: Anything you tell us when you contact customer support.

B. Information We Collect Automatically (The Behind-the-Scenes Stuff)

When you use our site, we automatically collect basic technical details using Cookies and similar technology.

  • Usage Data: Information about your device (phone or computer), your browser, your IP address, and how you click around the site (which pages you visit, how long you stay).

  • Why? We use this to make the website better and smoother for you, like loading faster.

C. Information We Get from Others (Our Partners)

We work with others to run the site, and they might share information with us:

  • Shopify: The platform that hosts our store.

  • Payment Processors: Companies that handle your payment details to complete your order. (Don't worry, they keep your bank and card details very secure.)

  • Marketing Partners: Companies that help us run our adverts.

2. How We Use Your Information

We use your personal information for four main things:

  1. To Send You Laundry Sheets: We use your information to process your payment, fulfil your orders, arrange shipping, handle any returns, and manage your Nature Calls account.

  2. To Chat with You: We use it to provide customer support and improve our service based on your feedback.

  3. To Market Our Products: We use it to send you promotional emails or texts (if you've agreed).

  4. To Stay Safe: We use it to detect, prevent, and investigate any fraudulent or malicious activity on our site.

3. Who We Share Your Information With

We do not sell your personal information. We only share it with third parties who help us run the business effectively, such as:

  • Service Providers: Companies that help us with IT, payment processing, fulfilling and shipping orders, and customer support.

  • Business Partners: Primarily Shopify, to help us advertise and operate the store.

  • Legal Reasons: If required by law (like responding to a subpoena) or to protect our rights or the safety of our users.

  • In a Merger: If we were to merge with or be acquired by another company.

User-Generated Content

If you post a product review or any content to a public area of our site, that information is public. We can't control who sees it or how others use it. Be mindful of what you choose to share publicly.

4. Your Rights and Choices (What You Control)

Depending on where you live, you may have the following rights regarding your personal information:

  • The Right to Know: You can ask us what personal information we hold about you and how we use it.

  • The Right to Delete: You can ask us to delete the personal information we hold about you.

  • The Right to Correct: You can ask us to fix any inaccurate information we have.
  • The Right to Stop Marketing: You can always opt out of our promotional emails by clicking the 'unsubscribe' link at the bottom of the email. We may still send you non-promotional emails about your orders.

How to Exercise Your Rights

To exercise any of these rights, please email us directly at answer@naturecalls.world. We will need to verify your identity (e.g., confirm your email address) before we can respond to your request.

5. Other Important Bits

  • Children's Data: Our Service is not for children. We do not knowingly collect information from children. If you are a parent and think your child has given us their details, please contact us immediately.

  • Security: No security measure is 100% perfect, but we take strong steps to protect your data. Do not use unsecure channels to send us highly sensitive information.

  • International Users: We may store and process your information outside the country you live in, including in the United States. If you live in Europe and we transfer your data out of the region, we use recognized legal contracts to ensure your data is still protected.

Contact Us

Got any questions about this policy or your data? We want to hear from you.

Email us: answer@naturecalls.world